Symantec Encryption Server Version 3.3.2 MP11
Clients are running Symantec Encryption Desktop 10.3.2 MP11. Most of the ones in question here are Dell E7440 and E7450, 64Bit Win7 with 240GB SSD
The issue we're having is that some of the laptops in our group are putting up the Simple Bootguard screen at startup, even though we have the Symantec Encryption Server set to require the Detailed Bootguard screen. Does not seem to happen on any of the office desktop PC's. The biggest problem this presents is that the Admin Passphrase does not work on the Simple screen. Only users that have logged into Windows while unlocked and registered their domain password can unlock from the Simple screen (inconvenient when doing tech support). The only way around this is to generate a WDRT.
This was the only similar post I've found so far on the forum. The solution suggested here sounded promising; http://www.symantec.com/connect/forums/bootguard-loading-default-settings
But that did not make any difference on my test machine, which I had just imaged and installed SED. Still boots to the Simple screen. Another odd wrinkle is that my own laptop is the same model, running the same everything, yet mine boots to the Detailed screen as desired. We're at a loss to determine why there is a difference and what to do about it. Any ideas would be most appreciated.
Cheers!