Self Recovery Setup Not appearing on Logon

I'm running Symantec Encryption 11.0.1, when I rollout the FDE package to a laptop it installs on startup and then I logon using a domain network login to setup the user as the owner. What I expect to happen is once logged on to recieve the Self Recovery Setup screen, it usually appears automatically. 

Instead I get nothing. If I check the management agent I can see it connected to the Symantec server fine. 

If I browse to c:\program files\SYmantec\Symantec Encryption\ and run the self recovery tool manually I get the below error.

I've attempted to reinstall the SYmantec Management Agent and FDE agent but get the same problem, can anyone help?

Thanks